RESULT: Success
OVERVIEW: During my time with Cryowest, the CMM never worked properly. Even with some good luck, the machine eventually ended up breaking down and no matter what we attempted to do internally, we needed someone to spearhead the project to find a way to repair it.
ROLE: This was assigned to me to find out what it would take to have the sales team who sold us the CMM originally to service it under warranty and then added in the scope to find a third-party repair center that would assist us independently.
CHALLENGES: Getting the original sales company to negotiate was a challenge because they were merely interested in getting the money, not really servicing it. In the past, the company sent out sales representatives to make the repairs, not technicians.
Another part of the challenge was to get the internal team on board with any information they might have regarding contacts. It was originally left to me to find any and all repair centers, but after some coaxing and some research, the President of the company informed me of a contact they had and I adjusted the project accordingly.
OUTCOMES: As expected, the repairs for a CMM are not cheap. After gathering all the data and presenting it to the General Manager, I was called in to close out my section of the project and let them know the choices and costs. After some heated debate, I signed over the project to my customer, the Controller, and allowed the executive team to make the final decision.
REFERENCES:
No documents exist for this project as this was more exploritory and no stakeholders wished to follow up or follow along with this project.