RESULT: Fail – Scope
OVERVIEW: The customer requested gas line weldments that were well within the ability to manufacture. Throughout the course of the project, more and more things ended up being delayed.
ROLE: I was brought in as a consultant and attempted to keep the project on course to make it out on time.
CHALLENGES: Poor communication between the engineers and the production team. The stakeholders here assumed the production team knew what they needed to know and the production team did not trust the stakeholders. This caused a massive delay in time. Part of the my process was to help coax out answers from someone who did not believe the answers were needed.
Poor communication for shipping times as key stakeholders decided on their own to deliver parts in person, radically changing the time and scope 95% of the way into the process. I was tasked to make sure this was translated to the team on the floor and make sure their times were adjusted accordingly in the charts to account for the lack of process control.
Crashing the project at the last minute. At a cost of thousands of dollars and time consumed that could be better served elsewhere, the quality department arrived early to conduct the FAI part of the project. Even with this crashing, the product had mere minutes before it was finished. My part was to keep the quality department on target and facilitate communication accordingly.
OUTCOMES: The product was delivered, but later was determined to be out of scope due to one of the stakeholders not communicating what the customer wanted properly.
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